Order Cancel/Change Center – Macustom

Order Cancel/Change Center

 

TO MAKE IT EASY, PLEASE CONSIDER THE TIMELINE BELOW
 
 
 
 

 

Since your order is placed

 

 

The fee charged for cancel/change of order

 

0-2 hours

 

– Free cancel or change order information

 

2-12 hours

 

 

– Cancel: 5 USD/item for fee
– Change size/variant: 5 USD/item for fee, non-accepted for some products
– Change shipping address: Free but not accepted for some products

 

>12 hours

 

 

– Cancel: Non-accepted
– Change size/variant: 5 USD/item for fee but only accepted until it is shipped out.
– Change shipping address: free and just accepted until it is shipped out and only accepted for some products. We will contact our post office if necessary.

 ***Note: The fee charged stated above is not included the difference between the origin price and after-change price.

 

Any other questions, kindly contact our support team via cs@macustom.com. Please kindly add your order number and be as descriptive as possible.

Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases.

You can free cancel/change your order within 2 hours of placing your order for any reason. Out of the time, we will not be able to free cancel/changing your order any more. If your order is shipped out, we can not make any change/cancel on your order anymore.